Refund policy

Return Policy

Return Request:

To initiate a return, please send an email to contact@pawsofjoy7.com within 7 days of delivery. Item must be in original package, with tags, unused and brand new conditions.

Refunds:

Upon receiving and inspecting your return, we'll notify you regarding its approval. Please note, we issue exchanges or store credits; refunds are not provided.

Credits & Validity:

Credits for approved returns will be valid for 90 days.

Non-Refundable Items:

Limited edition items, custom items, all deluxe stickers, keychains, Health & Wellness products, gift cards, and bundle products are final sales and cannot be refunded or exchanged.

Shipping Responsibility:

You're responsible for the shipping costs associated with returning your item. These costs are non-refundable.

Damages & Issues:

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We'll address the issue promptly.

Postal Service Responsibility:

We're not liable for damages caused by the postal service or for packages lost due to incorrect addresses.

Missing Mail:

In case of a missing package, please complete a missing package request with the postal service. Regrettably, credit cannot be provided for missing packages beyond our control.

Contact Us:

For any return-related queries, feel free to reach out to us at contact@pawsofjoyshop.com.